Protection of your data is very important to us. The information that we collect about you is only used to process your orders and to keep you up top date with our newsletter (if you subscribed to it). All private data that you submit to us is only used during your order and is protected. Our data protection practice is in accordance with federal law and the German Teleservices Act.

Which data do we need, and what are we doing with it?
For a purchase in the TEO shop we require the following information: Your full name, your billing address and your delivery address (if needed), including street, postal code and country, your telephone number, your email address (which will also serve as your user name/shop-login), and your password.
You will need the login data (email address and password) for access to the shop – the personal data regarding your home address required for processing your orders. The phone number is required to make quick contact in case of further inquiries. For business clients, we also need the VAT ID.
This data will ensure our ability to carry out the order and keep you informed about the progress via email. For each step of the process (confirmation of the order, advance payment, parcel number, etc.) you will receive an email informing you about the current status of your order.On request, we will disclose any data that we have stored regarding your person (free of charge). If you so wish, please send a message via our contact page. We are also required to correct, block or delete the saved data on request.


Disclosure of Information to Third Parties
Your personal data, including your email, will not be disclosed to third parties. Service partners are an exception if they need additional data to process your order. This includes transport companies (Deutsche Post AG, United Parcel Service, forwarders), our contracted partners for financial services/insurance (financing, leasing, credit card, warranty insurance), the German Schufa or our credit insurance (for credit assessment), if necessary. A transmission of data to service partners takes place in accordance with the German Federal Data Protection Act, and the extent of the transmission is limited to the necessary minimum.

Collection and Application of User Data / Cookies

Cookies are small text files that are collected by the client’s web browser during a visit to our web shop and stored on the client’s computer. These text files serve to identify a web shop visitor and the information received during the purchase (shopping cart contents, login data, etc.)

If your web browser is set to block cookies for security reasons, you can still use our web shop without restrictions.


Changes regarding prices, technical data, availability, and conditions are reserved without prior notice.
We take no responsibility for erroneous spelling or images.
If not otherwise stated, all prices include value added tax (VAT) and do not include shipping charges.